Shipping

Shipping Method :

Q- How do you ship & what is the price?

A- Shipping costs vary depending on your exact location and shipping option.

Q- Why didn't my shipment come in one package?

A- We ship your order from various international warehouses (USA, Canada.Malaysia, and Singapore). Our stock is spread out over multiple fulfillment centres in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once - they are on the way! Therefore. The partial shipment could be applied to the customer's order.

Q- Where do you ship?

A- We provide international shipping. However, due to security reasons, we unfortunately cannot deliver shipments to military areas.

Q- How do you ship?

A- We ship orders oversea by mail service.

After finishing processing your order, we will send it to the shipping company,  and it will be completely handled by them. After arriving at our company. it will be handled by your country's postal service. So please kindly contact your local post office when it arrives at your country.

Shipping Time :

Q- How long will my order take to be delivered?

A- The shipping time will depend on your exact location. However, it usually takes 10-15 business days for shipping to the U.S. and 15-20 business days for international shipping.

Q- How can I track my order?

A- We will send the tracking code of your order to the email that you provided when placing your orders. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5 days after you receive the email.

Q- When will my tracking information appear?

A- You will see a tracking event within 48-72 hour after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment has been delivered to us, i.e. once the shipment has left our fulfillment centre.

Q- Why can't I track my order on your websites?

A- Please note that the tracking information will be displayed after 2-5 days after being updated.

For the first time, it may take a few minutes to get the information from the carrier.

Therefore, sometimes you cannot find information about your package. Don't worry though! Just try again a little later.

Q- Why is my shipment status unchanged?

A- Your shipment may be delayed. The delivery time delay can be due to a number of factors, including but not limited to: weather incidents, customs checks, or order backlogs. Please note that tracking information will be displayed after your order has begun the shipping process.

Q- Why do I have an extra fee for my shipping company?

A- When your order is ready to ship, we will send it through the shipping company's policy or customs procedure, and you you may be charged an extra fee for the final delivery or the import tax. This happens most often when your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order. 

Payment

Payment Method :

Q- How can I pay for an order?

A- We offer safe shopping and accept payment via PayPal, Credit card, debit card or VISA. So you can choose the most suitable one for you. All of our products are listed in US Dollar, and our system will automatically exchange your currency to make it easy for you when placing your order.

Q- Which currency are you using on the website?

A- Our product is listed in the US Dollar. But our system will automatically convert it for you, don't worry!

Order

How to place the order :

Q- How do I order?

A- First of all, visit our store at: https://myunivia.com and simply choose the products that you love, then click "add to cart" and "check out."

Then fill in your information and pay.

And that's it! Very easy.